Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at futreproducts@gmail.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at futreproducts@gmail.com.
Canceling Your Order
Within 2 Hours
If you need to cancel your order for any reason, you may do so within two (2) hours of placing your order, completely free of charge. Please notify us by phone or email immediately.
After 2 Hours but Before Shipment
If notification is not received within two (2) hours, a U.S. $20 cancellation fee (or foreign currency equivalent for customers outside the USA) will be applied on the frame and lenses that cannot be refunded because work on your order will have commenced.
After Shipment
After your order has shipped, it cannot be canceled and it is subject to terms and conditions for returns and exchanges outlined below.
Damages and issues
All of our products duplicates or are Our original products and defect-free.
If the product you have ordered is delivered defective or damaged in any way, please notify us within (3) business days of receiving your order, and we will process an exchange of your item completely free of charge.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Not the right look? No problem!
We totally understand! Clothes can look different online than they do on you. Because we want you to be happy and confident with your purchase, we allow a one-time exchange for any other product in our online store within five (5) business days of you receiving your item. All you’ll have to pay is the shipping and handling in the amount of U.S. $15.00 (U.S. $34.95 or foreign currency equivalent for customers outside of the USA) via credit card, Visa or Mastercard debit card.
If your new product costs less money, store credit will be provided in lieu of a cash refund. If the item is more expensive, we will invoice you for the difference.
Shipping fees are solely your responsibility as the buyer. We recommend you get tracking because we cannot be responsible for a lost return. See the Shipment and Risk of Loss section of this policy below for more information.
Please be advised that we can only accept items for exchange that arrive back to us in the condition you received them. This includes all packaging, lens envelopes, and certificates of authenticity when provided.
All exchanged items must be received by us within ten (15) business days.
Second, third, fourth, and unlimited other exchanges will be subject to a restocking fees. Repeat exchanges for items will be noted by customer service and monitored.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Shipment and Risk of Loss
We do not take title to a returned physical product until we receive it. In limited circumstances, and at our sole discretion, we may issue a full or partial refund without the return of a physical product you purchased from us. If we issue such a refund without a product return, we do not take title to the physical product that has not been returned.
When you buy a physical product from our website, the purchase is made per a shipment contract. Whether we ship the product directly to you, or it is shipped to you by a third party (e.g. a drop shipper), the risk of loss and title for each product purchased from us passes to you once it has been delivered to the carrier (e.g. U.S. Postal Service, U.P.S., FedEx etc.). We are not responsible for items lost during transit.
If your item is eligible for a refund, the refund will not include any original shipping charges. And you are solely responsible for the expense of shipping any returns to us.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at futreproducts@gmail.com.
This Policy and Customer Agreements
Any separate customer agreement between us supersedes this policy to the extent there is any conflict with the terms and conditions of the customer agreement.
Clearance Sale Price Items
No refunds. Clearance sale items may not be returned or exchanged for any reason. All such sales are final. No exceptions.